Shipping policy

Shipping Policies & Expectations:

Orders placed at 9 am MST or later will ship the next business day (M-Fri). Carrier pick-up day does not count as a transit day.

Please note: transit times exclude weekends, holidays, and/or unexpected delays including inclement weather. Pet Releaf is not responsible for carrier or weather delays, therefore shipping fees are non-refundable. 

When your order ships, the carrier will send your tracking information directly to the email address you submitted with your order. 

If Order Protection was purchased, you will have received an email from them with tracking information and details on how to submit a lost, stolen, or damage claim. 
 

Shipping Carrier & Provider Information: 

Standard Shipping: 

At checkout, Standard Shipping will be selected as the default shipping method. Auto-Ship & Save subscription orders, as well as any orders that qualify for free shipping, are also shipped with our Standard Shipping option. 

Most customers receive their orders within 3–7 business days, though delivery may take up to 14 business days in rare cases. Once your order has been processed, you’ll receive tracking information directly from the shipping carrier at the same email address used to place your order. 

Expedited Shipping (2-3 day): 

Expedited Shipping is available during checkout (additional fees apply). If selected, keep in mind delivery occurs on business days only.  

Once your order has been processed, you’ll receive tracking information directly from the shipping carrier at the same email address used to place your order.