Customer Experience and Inside Sales Specialist Apply Now

Job description

Pet Releaf’s Customer Experience Specialist’s primary responsibility is to respond to all new and existing customer/retailer requests, answer all customer/retailer inquiries, and help solve problems and offer solutions in a respectful, honest, transparent and efficient manner going above and beyond with all contacts. This is an opportunity for somebody with previous phone sales and customer service experience to join our already successful group of inside sales/customer experience team members.

We are looking for driven, outgoing and organized individuals to represent Pet Releaf and convey our mission accordingly. The goal is to educate with a consistent message It is necessary that this individual also aligns with our vision and encompasses the importance of wellness and holistic living.

Job Responsibilities

• Assists current and future customers by answering product, service, and shipping questions while suggesting information about other products and services
• Resolves product or service problems by clarifying the customer’s conflict, determining the cause, selecting and explaining the best solution, expediting correction or adjustment when needed, and following up to ensure satisfactory resolution
• Recommends potential products or services to customers as needed
• Continuously meets metrics on all required weekly stats and performance reviews
• Multitasks efficiently answering inquiries via phone, email, and chat simultaneously
• New Lead Conversions
• Cold Call/Commission Opportunities
• Manage incoming information inquiries and wholesale leads
• Transitioning prospective partners to retail partners
• Create companies and contacts in CRM and work to maintain constant contact with partners
• Develop procedures to increase efficiencies in the sales process

Qualifications

• Customer Service & sales experience is required
• Excellent verbal and written communication skills
• Strong listening skills
• Ability to work under pressure in a fast-paced environment
• Self-motivated, confident and articulate
• Passion for health and wellness
• A positive approach to change and can-do attitude to drive results
• Knowledge of Animal Nutrition & Wellness (preferred)
• Pet Industry Experience (preferred)